Information We Collect

At Prodograph, we collect several types of information from and about users of our website and services, including:

Personal Information: This may include your name, email address, phone number, mailing address, and any other information you provide to us voluntarily.
Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, pages visited, and other analytics data.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can manage your cookie preferences through your browser settings.
Camera and Media Data: If you engage our photography or videography services, we may collect images, videos, or other media content for the purpose of providing our services.

We collect this information for various purposes, including to provide and improve our services, communicate with you, and personalize your experience. We may also use this information to comply with legal obligations or for other legitimate interests.

If you have any questions about the information we collect or how we use it, please contact us using the information provided in Section 9 of this Privacy Policy.

How We Use Your Information

At Prodograph, we use the information we collect for the following purposes:

To provide and maintain our services: We use your information to deliver the photography and videography services you request, including scheduling appointments, communicating with you, and delivering the final media content.
To improve our services: We analyze the information we collect to understand how users interact with our website and services, identify areas for improvement, and enhance the user experience.
To communicate with you: We may use your contact information to respond to inquiries, provide customer support, send important updates or announcements, and communicate about your bookings or appointments.
For marketing purposes: With your consent, we may send you promotional materials, newsletters, or other marketing communications about our services, special offers, or upcoming events.
For legal and compliance purposes: We may use your information to comply with applicable laws, regulations, legal processes, or government requests, and to protect our rights, property, or safety, as well as those of our users or others.

We will only use your information for the purposes described in this Privacy Policy or as otherwise disclosed to you at the time of collection. If we intend to use your information for any other purpose, we will seek your consent beforehand. If you have any questions about how we use your information, please contact us using the information provided in Section 9 of this Privacy Policy.

Legal Basis for Processing Personal Data

At Prodograph, we rely on various legal bases to process your personal data, including:

Performance of a contract: We may process your personal data to fulfill our contractual obligations to you, such as providing the photography or videography services you have requested.
Consent: In some cases, we may process your personal data based on your consent, such as when you sign up for marketing communications or provide explicit consent for specific processing activities.
Legitimate interests: We may process your personal data for our legitimate interests, such as improving our services, ensuring the security of our website, or complying with legal obligations. We will only rely on legitimate interests when the processing is necessary and does not override your rights and freedoms.
Legal obligations: We may process your personal data to comply with applicable laws, regulations, or legal obligations, such as responding to legal requests or government inquiries.

We will only process your personal data when we have a lawful basis to do so. If you have any questions about the legal basis for processing your personal data, please contact us using the information provided in Section 9 of this Privacy Policy.

Disclosure of Personal Data

At Prodograph, we may disclose your personal data in the following circumstances:

Service providers: We may share your personal data with third-party service providers who perform services on our behalf, such as hosting our website, processing payments, or providing customer support. These service providers are contractually obligated to only use your personal data as necessary to provide the services and to protect the confidentiality and security of your information.
Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.
Legal requirements: We may disclose your personal data if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or other legal processes. We may also disclose your personal data to protect our rights, property, or safety, or the rights, property, or safety of others.
With your consent: We may share your personal data with third parties for other purposes with your consent.

We will only disclose your personal data to third parties as described in this Privacy Policy or as otherwise disclosed to you at the time of collection. If you have any questions about the disclosure of your personal data, please contact us using the information provided in Section 9 of this Privacy Policy.

International Transfers of Personal Data

At Prodograph, we may transfer your personal data to countries outside of your country of residence for the purposes described in this Privacy Policy. These countries may have data protection laws that are different from those in your country of residence.

When we transfer your personal data to other countries, we will take appropriate measures to ensure that your personal data remains protected and secure in accordance with applicable data protection laws. These measures may include implementing standard contractual clauses approved by the European Commission or obtaining your explicit consent to the transfer.

By using our website or services, you consent to the transfer of your personal data to other countries as described in this Privacy Policy. If you have any questions about international transfers of your personal data, please contact us using the information provided in Section 9 of this Privacy Policy.

Data Retention

At Prodograph, we will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The criteria we use to determine the appropriate retention period for personal data include the nature of the personal data, the purposes for which it was collected, the potential risk of harm from unauthorized use or disclosure of the personal data, and whether we can achieve those purposes through other means.

Once we no longer need to retain your personal data for the purposes for which it was collected and processed, we will securely delete or anonymize it in accordance with our data retention policies and procedures.

If you have any questions about our data retention practices, please contact us using the information provided in Section 9 of this Privacy Policy.

Your Rights

At Prodograph, we respect your rights regarding your personal data and provide you with certain choices and controls over how we collect, use, and disclose your information. Depending on your location and applicable data protection laws, you may have the following rights:

Right to access: You have the right to request access to your personal data and receive copies of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccuracies or incomplete information we hold about you.
Right to erasure: You have the right to request that we erase your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.
Right to data portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit the data to another controller without hindrance.
Right to object: You have the right to object to the processing of your personal data under certain circumstances, such as when the processing is based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: If we have collected and processed your personal data with your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent.

To exercise any of these rights, or if you have any questions or concerns about your rights or our privacy practices, please contact us using the information provided in Section 9 of this Privacy Policy. We will respond to your request in accordance with applicable data protection laws.

Please note that we may need to verify your identity before responding to your request, and there may be limitations on your rights depending on your location and applicable data protection laws.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

PRODOGRAPH (PRIVATE) LIMITED
22/8b Sirimal Mawatha, Galvihara, Dehiwala
Dehiwala, 10350
077-370-5163
[email protected]
www.prodograph.com

We are committed to addressing and resolving any inquiries or concerns you may have regarding the privacy and security of your personal data.

Please allow us a reasonable time to respond to your inquiries or requests. We appreciate your patience and understanding.

Changes to This Privacy Policy

Prodograph reserves the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

If you have any questions about this Privacy Policy, please contact us using the information provided above.

Privacy Policy

Table of Contents

Introduction